Creating a Mail Trigger for Support Hours in Front

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Hello, I am trying to create a mail trigger only from 6pm to 9pm. This is our support restricted and I want Lindy to respond to new messages during this time. Can you give me a tip on how to implement this? I use the new Front connection. thank you

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5 comments

Marvin A.
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Not sure if the Front action supports this exact filter but —Have you tried the Condition step? → Go down this path if this email was sent between 6pm-9pm PST
Roberto
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Thank you, this was so simple. I think this works. i need to test today 😄
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Marvin A.
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Let me know how it goes 👀
Roberto
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yesterday at noon it still worked and recognized the trigger correctly at 6 pm. after 9 pm it didn't work anymore and today it didn't work anymore either. here an example of a mail at 11 pm
Marvin A.
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Hey Roberto! Can you double-check the configuration? There seems to be an error in the task you shared. If that does not help —feel free to share your task url so I can look into it 🙂 How to share your Lindy task URL: 1. Click your Lindy agent → click “tasks” 2. Find the task you need help with 3. Click the specific task (you should see the full execution) 4. Copy that page URL from your browser 5. Paste the URL in your support request Note: The URL should include “conversationID” followed by a number 💡 Screenshots are also helpful!