Lindy's WhatsApp Integration: Initiating Business Conversations Guide

·

Hi all, Does anyone have experience with Lindy’s Whatsapp integration? Specifically how to initiate business conversations and send Whatsapp template messages? I’ve got the basic integration set up but would like to have a workflow that can initiate some conversation, can’t seem to figure out if the integration can do this or I need to use another 3rd party tool like wati.io

👀1

5 comments

Marvin A.
·
·
hey bryan! is this guide helpful for your use case? I believe it’s using the whatsapp business api
Bryan T.
·
·
Hi Marvin A.! Yup I’ve done all these steps and all good on the integration and it works great IF the customer (in this case customer = micro-influencer) reaches out first. But the use case I’m trying to solve for requires us to message them first, and in that case we need to use an approved WA template and I can’t figure out how to get Lindy to send this. I see some third party integrations that can do it so will probably go down that route.
Bryan T.
·
·
Marvin A. the answer was pretty obvious you just need to make an HTTP request to send the WA template and then open the conversation window. https://developers.facebook.com/docs/whatsapp/cloud-api/guides/send-message-templates/#text-based pretty easy to set up!
👑1
👀1
Marvin A.
·
·
woah! thanks for sharing! so the flow is something like send HTTP req with template -> add another trigger for WA message received -> continue convo?
Bryan T.
·
·
Correct ✅
🔥1