Optimal Timeout Rule for Lindy Embed: 5-Minute Session End

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what is the most optimal way to create a timeout rule for Lindy Embed? in other words, to always have it so that if the Lindy Embed hasn't heard a response in 5 minutes, it should end the session.

9 comments

Marvin S.
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bumping this lindy Jack J.
lindy
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hmm, good question. i don’t think we have a native way to end a session
lindy
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unless you set a timer and have it send a message to the user that says “goodbye!” if no response
Marvin S.
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yeah I have that going, but if the customer messages the embed again, it wakes up 😅
Marvin S.
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would be great to have a Lindy Embed "End session" action to resolve this
👍🏼1
Marvin S.
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I tried ending the session by putting an "Observe" action at the end of my workflow but no dice
Jack J.
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What's the goal Marvin S.? To disallow a given person from continuing the conversation? Or to give a person a fresh chat context every 5 mins to start over?
Marvin S.
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it's more the earlier than the latter, but a little bit of both. fresh chat context is nice to have. and on my end, it's hard to collect data on sessions that are just idling, and do not represent any sort of completion/resolution (attaching a screenshot of how we collect data, and evaluate the performance of the Lindy based on results)
Marvin S.
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here's an example of a task that I can't log, because it's just idle. would be great to be able to:
do a follow-up reply , so that Lindy Embed can probe the customer for more information on what they need help with
close the session and collect that as a data point, so that we can evaluate and iterate