Bamboo C.

Commented on Troubleshooting Workflow for Knowledge Base Messag...·Posted in02 Support

Hi FIT W., Thanks for your response. And yes, I did test with exact keywords, and I tried with file upload, and also with Google drive file, none of these worked on my knowledge base search node. I tried multiple basic queries, since the file uploaded is very simple, it only has about 10 facts, nothing else. If you are referring to search fuzziness to set manually, I tried that and also auto. Is there a chance I am missing a step in my WF? or a setting not properly defined for the source data? Thanks

Posted in 02 Support·

Bamboo C.

Troubleshooting Workflow for Knowledge Base Message Search

Hi, I'm just trying to create the simplest WF, Message Received->Search knowledge base (Used a simple text file)->Send Message (with a prompt to respond the question with the "Result" from the search). When I test it, it always respond that it does not have that info in the knowledge base, like if it is not finding anything on it. What am I missing? or do you know of an example similar to what I'm doing, so I can compare or follow steps? Thanks.

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