Chat App Project Help Needed: Locked Up for Over a Week!

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My Chat app project is just spinning and locked up for over a week with NO HELP whatsoever! What is going on in Support??

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8 comments

· Sorted by Oldest

Inaan D.
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Hey Scott S. so sorry about this! Have you made an attempt to stop the task and restart a new one ?
Scott S.
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I have tried "Stop" and "Terminate" multiple times. I don't want to lose all my work and start over! Why can't Support fix the process so I can continue?
Scott S.
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Inaan D. I had my web app mostly built, then it errored on a modification and was continually "spinning" for more than a week. Unable to stop or terminate. Then I looked today and no longer spinning but the app is no longer functional at all and any query in the chat just returns an "error" statement. Do I now need to start from zero and rebuild everything? No communication from Support at all during all of this. This bodes poorly for being a continuing customer.
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Inaan D.
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Hey Scott S. I think it would be best to rest in this case!
Inaan D.
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We cannot reset the execution of this run, but we can refund you the few credits that were taken in this failed attempt!
Scott S.
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Inaan D. Since I have lost faith in ever getting timely Support for further projects, I'll stop broadcasting my displeasure (over multiple platforms) if you refund the cost of the credits I purchased (you can keep the few credits that got used in my failed attempt to stop the process) So please refund the cost of 4,994 credits that I purchased thinking I was going to get reasonable and timely Support.
Inaan D.
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Scott S. I am happy to do so, additionally I would love to take some time hop on a huddle here and understand your use case a little more, perhaps we can figure out a better way to get this done!
Scott S.
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Thank you. Let me think a bit about how I expected this membership to work.

Inaan D.
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Hey Scott S. so sorry about this! Have you made an attempt to stop the task and restart a new one ?
Scott S.
·
·
I have tried "Stop" and "Terminate" multiple times. I don't want to lose all my work and start over! Why can't Support fix the process so I can continue?
Scott S.
·
·
Inaan D. I had my web app mostly built, then it errored on a modification and was continually "spinning" for more than a week. Unable to stop or terminate. Then I looked today and no longer spinning but the app is no longer functional at all and any query in the chat just returns an "error" statement. Do I now need to start from zero and rebuild everything? No communication from Support at all during all of this. This bodes poorly for being a continuing customer.
👀2
Inaan D.
·
·
Hey Scott S. I think it would be best to rest in this case!
Inaan D.
·
·
We cannot reset the execution of this run, but we can refund you the few credits that were taken in this failed attempt!
Scott S.
·
·
Inaan D. Since I have lost faith in ever getting timely Support for further projects, I'll stop broadcasting my displeasure (over multiple platforms) if you refund the cost of the credits I purchased (you can keep the few credits that got used in my failed attempt to stop the process) So please refund the cost of 4,994 credits that I purchased thinking I was going to get reasonable and timely Support.
Inaan D.
·
·
Scott S. I am happy to do so, additionally I would love to take some time hop on a huddle here and understand your use case a little more, perhaps we can figure out a better way to get this done!
Scott S.
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Thank you. Let me think a bit about how I expected this membership to work.