Persistent Bug with KB Additions: Syncing Issue Explained

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This has been a bug for some time when adding to a KB. Always says just “syncing”. If you continue to add it in a few different ways it eventually works

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6 comments

Marvin A.
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wait, can you help me reproduce? so you added a KB search step → added a docx file (via upload?) → synching for a long time → then what exactly solved it for you? thanks Brandon S. 🙏🏾
Brandon S.
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Hey Marvin, I just tried to recreate it, but it worked this time. However, this has probably happened 25+ times for me. I will send you an example when it happens again. In terms of getting it solved, I typically just try and continue to upload it over and over again, and eventually it works. Also tagging you in another thread from another user who had this same issue.
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Marvin A.
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thanks!!
Brandon S.
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Hey Marvin! Happening again rn FYI
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Marvin A.
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yeah talked to engineering. not a trivial fix but we created a ticket for it. 🙏🏾
Marvin A.
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thanks for reporting!