Concerns About Bug Reports and Support Response Times

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Lots of issues on the bug reports and support tabs, but are they getting answered and fixed by support? I’m having lots of errors myself and can’t get a response from Lindy support.

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Ethan K.
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Hi David, Our support team's primary channel is support@lindy.ai and as of recently they have a sub 90min response time! We do monitor these channels as well and for every bug report you see here our team is also constantly using the product and shipping several updates per day. As for any bug report - we escalate and send every one we see to our team, however for them to most actionable we need a link to the task URL or agent with a screenshot of what you see 🙂
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Ethan K.
·
·
Hi David, Our support team's primary channel is support@lindy.ai and as of recently they have a sub 90min response time! We do monitor these channels as well and for every bug report you see here our team is also constantly using the product and shipping several updates per day. As for any bug report - we escalate and send every one we see to our team, however for them to most actionable we need a link to the task URL or agent with a screenshot of what you see 🙂
👍1