Can Lindly Track Email Conversations and Integrate with CRM Systems?

·Oct 24, 2025 12:12 PM·

Hey, i just wanted to ask u guys if lindly can track the previous email conversation of incoming emails and build a response with the conversation as a knowledge base. And also is it possible to connect an crm system and take the conversation history of crm system as a knowledge base?

2 comments

· Sorted by Oldest

Tiffanie T.
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I literally just finished writing a flow that includes Lindy learning how to respond! I don't know about system connections for the knowledge base, but if you go to the knowledge base, you can see what is available to add. Hope that helps!
Tiffanie T.
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I'm glad that helped some! Agreed, i'm working on some filters and criteria myself to try to limit how and when to respond. I find myself deleting a lot of drafts that Lindy created for me.

Tiffanie T.
·
·
I literally just finished writing a flow that includes Lindy learning how to respond! I don't know about system connections for the knowledge base, but if you go to the knowledge base, you can see what is available to add. Hope that helps!
Tiffanie T.
·
·
I'm glad that helped some! Agreed, i'm working on some filters and criteria myself to try to limit how and when to respond. I find myself deleting a lot of drafts that Lindy created for me.