Troubleshooting AI Agent Flow Testing Issues After Email Receipt

Alex B. · 2025-04-15 15:21:35.476606+00

Hello, I can't seem to test any of my flows that use ai agent / knowledge base after an email is received. it's filtering and identifying the correct emails, but when I try to test the next steps it just spins and spins for eternity. Any ideas?

Troubleshooting AI Agent Flow Testing Issues After Email Receipt | Lindy Community

12 comments

· Sorted by Oldest

Marvin A.
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hey alex, happy to look into this? can you share the task url of the one spinning it’s wheel forever?
Marvin A.
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How to share your Lindy task URL: 1. Click your Lindy agent → click “tasks” 2. Find the task you need help with 3. Click the specific task (you should see the full execution) 4. Copy that page URL from your browser 5. Paste the URL in your support request Note: The URL should include “conversationID” followed by a number 💡 Screenshots are also helpful!
Alex B.
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Hi Marvin A. this doesn't seem to be working, there' s nothing listed under tasks. It was working yesterday, but stopped and hasn't restarted. Would appreciate the help as I'm half way through my credit run. https://chat.lindy.ai/email-responder-67fe82a896f1e57887871fd2/tasks?e=67fe82a896f1[…]stRunId=67ff5a4243e28f12eb4fca73&task=67ff5a4c4d64a1627c9e8b76 https://chat.lindy.ai/email-responder-67fe82a896f1e57887871fd2/editor?e=67fe82a896f1e57887871fde&testRunId=67ff5a4243e28f12eb4fca73
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Alex B.
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hi Marvin A. any update on this?
👀1
Marvin A.
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not yet! thanks for the nudge. team is working on the Email Received trigger issue related to our testing modal. It will, however work if you activate the Lindy and receive an email.
Marvin A.
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The empty tasks is something new. Will let the team know! Thx for flagging 🙏🏾
Alex B.
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Marvin A. ok...I paid for a month and I can't use Lindy at all because of this
Alex B.
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the flow isn't set up yet so I can't turn it on without testing it
Alex B.
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what can be done
Marvin A.
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Switched to DM!
Oliver B.
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Hi Marvin A., I'm having the same issue... just a spinning wheel
Loading attachments
👀1
Marvin A.
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Team is aware and working on a fix! In the meantime → I’d recommend to use the task view and send an actual email from a second email to try it :)
✅1

Marvin A.
·
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hey alex, happy to look into this? can you share the task url of the one spinning it’s wheel forever?
Marvin A.
·
·
How to share your Lindy task URL: 1. Click your Lindy agent → click “tasks” 2. Find the task you need help with 3. Click the specific task (you should see the full execution) 4. Copy that page URL from your browser 5. Paste the URL in your support request Note: The URL should include “conversationID” followed by a number 💡 Screenshots are also helpful!
Alex B.
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Hi Marvin A. this doesn't seem to be working, there' s nothing listed under tasks. It was working yesterday, but stopped and hasn't restarted. Would appreciate the help as I'm half way through my credit run. https://chat.lindy.ai/email-responder-67fe82a896f1e57887871fd2/tasks?e=67fe82a896f1[…]stRunId=67ff5a4243e28f12eb4fca73&task=67ff5a4c4d64a1627c9e8b76 https://chat.lindy.ai/email-responder-67fe82a896f1e57887871fd2/editor?e=67fe82a896f1e57887871fde&testRunId=67ff5a4243e28f12eb4fca73
Loading attachments
Alex B.
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hi Marvin A. any update on this?
👀1
Marvin A.
·
·
not yet! thanks for the nudge. team is working on the Email Received trigger issue related to our testing modal. It will, however work if you activate the Lindy and receive an email.
Marvin A.
·
·
The empty tasks is something new. Will let the team know! Thx for flagging 🙏🏾
Alex B.
·
·
Marvin A. ok...I paid for a month and I can't use Lindy at all because of this
Alex B.
·
·
the flow isn't set up yet so I can't turn it on without testing it
Alex B.
·
·
what can be done
Marvin A.
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·
Switched to DM!
Oliver B.
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·
Hi Marvin A., I'm having the same issue... just a spinning wheel
Loading attachments
👀1
Marvin A.
·
·
Team is aware and working on a fix! In the meantime → I’d recommend to use the task view and send an actual email from a second email to try it :)
✅1