Improving Phone Bot Error Handling for Password Reset Requests
I'm working on a phone based customer support bot. I've had several issues with it, but I'd like to focus on this issue first. The main use case for the bot is to send a password reset link to the user if they are having trouble logging in. I have the bot hitting an HTTP endpoint to perform the reset. The bot works fine when the request is a success. But, it's not working properly if the request returns an error. I've attached a screenshot of the task log. You can see that the HTTP Request returned a 404 "Account does not exist for email . . ." error which is expected in this case. And Lindy recognized that an error occurred: "I apologize, but I was unable to find an account associated with the email address . . ." Except it didn't say that on the phone. It didn't say any of the text that appears in the "An error occurred" box over the phone. I just got silence on my end. When an error occurs on a HTTP Request, it should notify the user over the phone call.
