Gmail Filter Issue: Lindy Ignoring Personal Email Filters | Lindy Community

Gmail Filter Issue: Lindy Ignoring Personal Email Filters

Running into a gmail filter issue. For some reason Lindy ignores my gmail filters and in some cases doesn’t see the emails as relevant when they should match the filters. They are quite simple. I’m just trying to filter emails that are coming in to my personal email, but do not have our support team copied so I can bring them in the loop --> https://share.zight.com/DOuy2vQv. Secondarily, Lindy even messages me when the filter is ignored to tell me that “Hey your support team was copied on this too” which are emails I am trying to avoid seeing as well. Anyone run into this before?

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10 comments

Dustin M.
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I’ve tried these filters in every way I can imagine and I cannot get them to actual filter correctly. Here are the iterations I’ve tried and I’m basically seeing that there is no effective way that I can find to make Lindy filter our messages to my email that either don’t have any CC in them OR have my email and a CC in them that is NOT our customer support email. Any help would be appreciated.
Dustin M.
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This seems to always show as the reason the trigger is not passing through: https://share.zight.com/RBu24OnL
Marvin A.
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hey dustin! thanks for flagging.
Marvin A.
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can you please share the task url so I can have the team look into this? thanks!
Marvin A.
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How to share your Lindy task URL: 1. Click your Lindy agent → click “tasks” 2. Find the task you need help with 3. Click the specific task (you should see the full execution) 4. Copy that page URL from your browser 5. Paste the URL in your support request Note: The URL should include “conversationID” followed by a number 💡 Screenshots are also helpful!
Marvin A.
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ideally with an example email that should have triggered but didnt or vice versa 🙂
Dustin M.
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Hey Marvin A. sure thing. I also submitted a ticket/email earlier with a video of the issue. This is the link to the Lindy --> https://chat.lindy.ai/email-triager-680fe6d20cd15c767e539117/editor?e=6811990bd43641d14127f7e3
Dustin M.
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I don’t have a task ID, because the emails were filtered so there was no Task created
Marvin A.
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Got it! Thanks for following up and for sharing all the detail — super helpful. Since the team is already actively looking into this, I’m going to leave it in their hands. I can see my colleague already pinged them about the issue, so it’s on their radar.
Marvin A.
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Appreciate your patience while we get this sorted, and let us know if anything changes on your end. Dustin M.
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