Optimizing AI Receptionist: Reducing Response Delays and Pauses

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I'm trying to set up an AI receptionist. I started with the AI receptionist template, but added some qualifying exit conditions and actions for the Bot to cross-reference in Google Sheets. Everything works great! Except... there are some crazy long pauses. In the Logs screenshot, there was a 20 second pause between me giving an unrecognized name and it speaking back to me. What can I optimize here?

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4 comments

Jeremy M.
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Hi 👋 Which model are you using for now?
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Jake S.
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Hi Jeremy, I’ve tried multiple. Currently Claude, Gemini’s speech was garbled and would butcher names and dates
Marvin A.
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yeah — for speed try GPT 4 Turbo and try to avoid giving your agent so many skills/skills at all while at the phone. You can have the agent append rows after the call to avoid extra latency 🙂 Here is a guide with some additional info! let me know if this is helpful!
Marvin A.
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btw you won’t be able to completely eliminate latency — that’s just the current state of the technology 😄 but we do have many optmized builds for happy customers in place so there are ways to make it work well.