Issues with Uploading Knowledge Articles: Error Messages Explained

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Has anyone had any issues with uploading knowledge articles recently? I've tried .txt files, regular text through the dashboard and also Google Drive. the txt file and regular text gives the following error message: Failed to sync file (upset chunks and embeddings) for file In Google Drive it gives me the error "Internal server error"

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11 comments

Marvin A.
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thanks for flagging, Jamiro!
Marvin A.
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Can you please share the URL of your Lindy? (not the template → just the browser URL to the Lindy)
Marvin A.
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Will have the team look into whats wrong here
Jamiro S.
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Hi. is this what you mean? https://chat.lindy.ai/techops-bot-nl-68025302ae8745aa78221fda/editor?task=68035252c7117f26f5856198&testRunId=6802e3eadd5d1c53ca291ef2
Marvin A.
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Yes! thx will have our engineers look into it!
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Marvin A.
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Fix is rolling out any moment, thanks again for reporting 🙏🏾
Jamiro S.
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Thank you so much! 😄
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Jamiro S.
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It was working perfectly after the fix, but now I'm noticing that every time I try to add a new knowledge source or attempt a re-sync, that it now just stays stuck syncing forever. Is this something that the team is aware of by any chance? https://chat.lindy.ai/techops-bot-nl-68025302ae8745aa78221fda/editor?task=680459bf5776af257a008868&e=68028dc28c0ca6c2aad45828
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Marvin A.
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Hmm 🤨
Marvin A.
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Will have our engineers look into this.
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Marvin A.
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Your text file got stuck for some reason. Should be fixed. Lmk! Jamiro S.