Gmail Trigger Limitations: Automating Follow-Up Emails Strategy

I have a strange situation: if my Gmail email received trigger is set with 'Follow-up email behavior' as 'Create new task', then I can't use the 'Send Reply' action, as it doesn't appear in the pop-up. I aim to process every new email similarly, meaning that even if it is a reply to an existing thread, I don't want my flow to wait on the thread, listening passively and then resuming execution from an uncertain point. I always want every new email processed from the top of my flow. How can I handle this?

5 comments

River S.
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Just checked it myself, and true, it’s not possible to send reply if it’s set to “create new task”. But wouldn’t a workaround be to still keep it at “handle in same task”, but then simply just connect the arrow of “after reply received” to the action you want that it always does?
Cristi C.
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There are filters I've set in the 'Email Received'. Any reply coming via that loop won't benefit from that filtering.
River S.
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Maybe this workaround works: After reply received -> AI agent analysing email if filters apply -> conditions yes / no -> redirect to whatever you are doing?
Cristi C.
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It could be, but it forces the use of AI for something that generally didn't need it (implying use of credits and risk of error).
Cristi C.
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I did some testing with 'Handle in same task' and the outcome is what I wanted:
sending the reply doesn't trigger any further flow processing
a second message coming from the customer (on the same thread) is treated as part of the same task and the flow starts from the 'Email Received' step
So, for me, I can get the expected outcome with 'Handle in same task'