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Gmail Trigger Limitations: Automating Follow-Up Emails Strategy

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I have a strange situation: if my Gmail email received trigger is set with 'Follow-up email behavior' as 'Create new task', then I can't use the 'Send Reply' action, as it doesn't appear in the pop-up. I aim to process every new email similarly, meaning that even if it is a reply to an existing thread, I don't want my flow to wait on the thread, listening passively and then resuming execution from an uncertain point. I always want every new email processed from the top of my flow. How can I handle this?

  • Avatar of River S.
    River S.
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    Just checked it myself, and true, it’s not possible to send reply if it’s set to ā€œcreate new taskā€. But wouldn’t a workaround be to still keep it at ā€œhandle in same taskā€, but then simply just connect the arrow of ā€œafter reply receivedā€ to the action you want that it always does?

  • Avatar of Cristi C.
    Cristi C.
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    There are filters I've set in the 'Email Received'. Any reply coming via that loop won't benefit from that filtering.

  • Avatar of River S.
    River S.
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    Maybe this workaround works: After reply received -> AI agent analysing email if filters apply -> conditions yes / no -> redirect to whatever you are doing?

  • Avatar of Cristi C.
    Cristi C.
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    It could be, but it forces the use of AI for something that generally didn't need it (implying use of credits and risk of error).

  • Avatar of Cristi C.
    Cristi C.
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    I did some testing with 'Handle in same task' and the outcome is what I wanted:

    • sending the reply doesn't trigger any further flow processing

    • a second message coming from the customer (on the same thread) is treated as part of the same task and the flow starts from the 'Email Received' step

    So, for me, I can get the expected outcome with 'Handle in same task'