Limits on Email Attachments and Image Processing Issues | Lindy Community

Limits on Email Attachments and Image Processing Issues

I have some issues with attachemnts...anly limits on number of attachments? i am processing product offers: in the email ther are product images embedded in the body, and lindy consider them as attachment...but there is also the pricelist in pdf. if i delete the images inthe email, the pdf is founded...if not, lindy see only the images as attachments.

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28 comments

Marvin A.
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hey Daniela, images & pdf’s are generally heavy in token size —so there might be some limitations on context window depending on what LLM you are using
Marvin A.
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happy to look into if you can share your task url!
Marvin A.
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How to share your Lindy task URL: 1. Click your Lindy agent → click “tasks” 2. Find the task you need help with 3. Click the specific task (you should see the full execution) 4. Copy that page URL from your browser 5. Paste the URL in your support request Note: The URL should include “conversationID” followed by a number 💡 Screenshots are also helpful!
Daniele S.
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Sure, her is the lindy task https://chat.lindy.ai/cherry-passion-inbox-gmail-copy-67fe74cdf3c36625c78cd5d1/tasks?task=67ff60c45acf026d715e10be as you can see in the screenshot, only 5 attachment are grabbed, and there is no the oiriginal pdf. i have attached here also the email.
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Marvin A.
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are you sure the task you shared is the email with the pdf?
Marvin A.
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something does not add up here 🤔 the email you shared and the email the lindy received are not the same
Marvin A.
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generally speaking: Lindy will be able to handle both —images and PDF
Daniele S.
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Sorry Marvin, this is the right email for the above task. Pleasecan you help me?
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Marvin A.
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Hmm no sure what the actual issue is here. I can see the PDF has been correctly identified in the task
Daniele S.
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in the task you can see it becouse aftwerards i have forwarded the email again, but this time i forwarded the email with empty body (i have deleted from the original email the images, text, etc...) in this case the agent found the pdf and process it. But this is not the desired use case, becasue i am building an agent that will analyze the inbox from some sender, and he will analyze the whole email content...in this case seems that he didnt find the pdf (look at the first gmail log) when there are several images in the body (he consider the images as atachment as well)
Marvin A.
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Okay, I’ll double check with engineering if there might be a bug. It’s a bit confusing since in the last email there are also images involved and the PDF is visible but let me check in with the team
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Daniele S.
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look also at this task...i a have added the download attachment feature, and try to remove the unnecessary images, but nothing....it didnt find the attachment https://chat.lindy.ai/home/?templateId=67ff5df1feeb1be51c983d51
Marvin A.
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this is the template url —can you share the task url?
Marvin A.
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How to share your Lindy task URL: 1. Click your Lindy agent → click “tasks” 2. Find the task you need help with 3. Click the specific task (you should see the full execution) 4. Copy that page URL from your browser 5. Paste the URL in your support request Note: The URL should include “conversationID” followed by a number 💡 Screenshots are also helpful!
Daniele S.
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https://chat.lindy.ai/cherry-passion-inbox-gmail-per-test-67fe74cdf3c36625c78cd5d1/tasks?task=680f372e41806430b54b7f1e
Daniele S.
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attached here also the email
Daniele S.
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Daniele S.
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Marvin A. Hello, please can you take a look of this issue?
Daniele S.
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Marvin A. please any chance to have an answer on this topic? thanks!
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Marvin A.
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checking!
Marvin A.
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ah can you remove the prompt part about ignoring images? The pdf is being transformed into an image in the backend to make it more digestable for the LLM to process. worked well in my simplified test!
Daniele S.
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thanks, i removed to the prompt the ingoring images part, but i had the same result....only 5 attachments found (the images..but still no chanches to have the pdf attached in the email processed...reposting here the original email.
Daniele S.
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Daniele S.
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Marvin A. this is the latest task https://chat.lindy.ai/cherry-passion-inbox-gmail-per-test-67fe74cdf3c36625c78cd5d1/tasks?e=67fe74cdf3c36625c78cd5e7&task=6838547ef9238ff01f45f3a8 in the email there are 1 pdf attachment and 5 embedded images (in the email body). The agent does not extract the pdf attachment (which is the one to analyze) Please can you take a look at the .msg attached and try?
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Marvin A.
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Looking into it with the engineers!
Marvin A.
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Can you try again pls Daniele S.?? 🙌🏾
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Daniele S.
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Super! seems working, i can see now a lot of attachment, also the pdf one...How do they fix it?
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Marvin A.
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with your help! there was literally a limit to the amount of files we were able to process through gmail attachments. thanks again for flagging! 🙏🏾