Knowledge Base Docs Sync Issue: Need Assistance!

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Hey team @channel, I noticed that my docs in my knowledge base are still on sync after 20 minutes. Useally it is done pretty fast. Anything I can do to make sure it is still going to sync or is it it not working? I refreshed and re sync a couple of times already. Cheers! ✌️

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9 comments

Brandon S.
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This has happened to me a bunch. I’ve had success “dragging” the file into the upload tray. Also, always pressing the + sign opposed to going through the cogwheel first seems to work better
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Daan K.
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Brandon S. Amazing man! It worked! Thanks!
Marvin A.
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that’s interesting to know 😄 thx Brandon S.
Brandon S.
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Marvin A. this is definitely a bug. It’s happening again
Marvin A.
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Can share the Lindy url you’re working with? Brandon S. (Task url or browser url is fine)
Brandon S.
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Marvin A. https://chat.lindy.ai/email-responder-brandon-67f176b861847b56e8637544/editor
Brandon S.
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Marvin A.
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Marvin A.
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shared with engineering but unfortunately not a trivial fix 😞 filed a ticket but not sure how fast we will be able to resolve it
Brandon S.
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thanks Marvin