Rick S.

I can understand that. If you look at the subsequent steps: Mark Email As Read (37), Phone Number Check (37.1), Response Conditions (37.1), Add AI Issue Label (37.2). Is it summarizing the PDF in each of those steps? Really, I don't need it to convert any attachment at all. We would only be using them to move to the customer's account in our CRM. Is there a way that I can have it ignore any attachments when searching for the phone number but continue to search the body of the email?

Did you have a chance to look at the Gmail steps for that task? It does appear that it is an outlier in terms of credit usage, but I'm still concerned that an email with a large attachment will use many credits on what appear to be simple steps.

I thought about the filter, but I don't want to exclude the email if it has an attachment. I just want the workflow to ignore the attachment (if that is what is causing the credit usage).

https://chat.lindy.ai/rick-swiderskis-workspace/lindy/email-responder-aaron-6842f63069a27214eea61857/tasks?task=685c239ab80fcb8d37dc7c4e

Hold on. I'll get the URL...

I have a follow-up question about my workflows and credit usage. I implemented two copies of the email responder workflow that we've been talking about. I noticed today that a lot of credits had been used. I checked in the Billing section where it lists the top 10 tasks and I found two email chains, one that used 450 credits and one that used 125. They seem to stem from an AI step that is supposed to check the body of the email for a phone number. The two in question used 37 credits to find the phone number while it normally is 1-2 credits. Each of the suspect emails had large documents attached to them. What was even more peculiar is that subsequent steps, such as marking the email as read, setting a label and replying are also being charged 37 credits. I've updated the workflow to tell the AI to not process attachments when getting the phone number but I haven't seen a new email come through for it. Does this sound normal? Why would basic Gmail tasks incur such high credit usage because of a prior AI step?

FYI. I was able to authenticate the Gmail account of our other advisor to the workflow. I'll have to verify with the first advisor that he is giving me the right password.

Email sent. Sorry for the delay. I seem to be having internet issues.

I'm taking some screen shots. I'll include them in the email.

But, from what I remember when we tried this morning, when I tried to authenticate that account, it wanted to create a Lindy account.