Investigating Email Responses from Webhook Payloads

Rick S. · 2025-06-11T14:32:34.642Z

I have a workflow that responds to emails based on a payload from a webhook. It created a response that was partially from the payload, but included other information. How do I find out where that other information came from?

Investigating Email Responses from Webhook Payloads | Lindy Community

Marvin A.
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hey rick! happy to take a look for you. can you please share the task URL?
Marvin A.
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How to share your Lindy task URL: 1. Click your Lindy agent → click “tasks” 2. Find the task you need help with 3. Click the specific task (you should see the full execution) 4. Copy that page URL from your browser 5. Paste the URL in your support request Note: The URL should include “task” followed by a number Screenshots are also helpful!
Rick S.
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Let me know if this is what you're looking for:
Rick S.
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https://chat.lindy.ai/rick-swiderskis-workspace/lindy/email-responder-full-6842f630[…]tasks?task=6848722598a43b4f4fb4ceab&e=6842f63069a27214eea61870
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Rick S.
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The step is Send Reply. The Body field has this: Use [http output] to write a response to the customer. Make note of an email address mismatch but answer questions anyway.
Marvin A.
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not sure what the additional info here is but is it possible that the LLM just learned this through the available data online? Like would claude be able to provide that information?
Rick S.
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In this case, the web hook only provides order information about the specific contact who sent the email. The part of the answer regarding how to sign on to the other web site is not provided at all. I guess that's my question. Does the AI have the ability to look at other sources for the answer or is it limited to the source that I provide, in this case the web hook response?
Marvin A.
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yeah no it’s limited to the information you provide it with, previous actions in the current task and it’s general training data (the data the LLM provider trained the model with) 🙂
Rick S.
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Marvin A. I've finished building my email responder workflow, using my email address during testing. What I need to do is have it monitor two other email boxes instead of mine. I tried the Add Account option on the email received step, but it won't authenticate. I had the user create a Lindy account (which I didn't think was necessary, and is going to cost an extra $19/month). Is it possible to add other addresses to the email received step, and can that be done without creating a new lindy account (that could get really expensive if I get more customer service agents)?
Alon J.
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Hey Rick S. Just saw your email come through our support line. Just sent a reply! Let me know if you have any questions there. 🙏
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Rick S.
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Thanks. I'll have to get back with one of my advisors to try and authenticate. But, what you're saying is that I don't need to add those users to the workspace if all I want to do is have the Email Received step use their G Suite address?
Rick S.
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But, from what I remember when we tried this morning, when I tried to authenticate that account, it wanted to create a Lindy account.
Alon J.
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That's correct. Do you mind mind sending a screen-recording or screenshots of what it's showing you when this happens? That will help me see what's going on exactly.
Rick S.
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I'm taking some screen shots. I'll include them in the email.
Alon J.
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Great, thanks!

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