Hi Alon J., working on the prompts has really helped with this bot. I also needed to connect the edge from "other questions" back to the Knowledge Base. It's running much better now! I did just notice one more time when it hung. Lindy asked for contact information, but the embed user had already sent that previously. So, when the user responded that it was already provided, the browser hung at that point but the task panel shows a response. Here are screen shots. You can see in the user experience, the reply didn't come but it shows the chat bubbles still moving. What can I do to keep this from happening? Do I need to tell the prompt to remember any contact info. But also do I tell it somehow to keep the conversation going in a case like this? What type of prompt would do that? TIA!
