Troubleshooting Cc Issues with Lindy Email Draft Actions | Lindy Community

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Troubleshooting Cc Issues with Lindy Email Draft Actions | Lindy Community

Alon J.
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Amazing to hear. Please let me know if anything else pops up!
Vincenz
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This seems to have fixed it! Thanks for your help!
Vincenz
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Nice! Didn’t see this indeed. I’ll give it a shot!
🙌1
Alon J.
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Hey Vincenz -- Apologies about the delay! Hmmm, the difference between these first two emails (B -- email 1, email 2) and these second two (A -- email 1, email 2) Is that they didn't go down the same path. I've created a diagram showing what paths they went down. You only mentioning ccing Khairi in the highilighted 'Respond' action. Let me know if that makes sense!
Vincenz
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Alon J., could you find a pattern?
Vincenz
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Example 2
Vincenz
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Alon J. here examples where it worked: Example 1
Alon J.
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Ah, interesting -- Are you able to send me an example where it has worked? I have the two examples of it not working above 🙏
Vincenz
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Alon J. It works in approx. 70% of the cases (i.e. Lindy adds Khairi on Cc properly, looping him in on the thread). The issue is the 30% where it doesn’t work. There must be some way to make this work reliably for all cases, no?
Alon J.
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Hey Vincenz! I see -- Unfortunately, when wanting to include a cc, the referenced user has to be included in the previous email for them to be included. If the email is already drafted from Lindy, Lindy doesn't make any updates. Let me know if that makes sense or I'm I'm misunderstanding Thanks!
Vincenz
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Example 2:
Vincenz
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(Note: Afterwards, I manually added Khairi on Cc and sent the draft, since urgent)
Vincenz
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Alon J., example 1:
Vincenz
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Just to confirm, the first email being sent in the steps needs to reference Khairi for them to be cc’d automatically in the reply a few steps down.
Not quite. Whenever Khairi is mentioned, he should be Cc’d, regardless previous emails. I’ll share recent examples once I have!
Alon J.
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Thanks Vincenz! I'm not able to reproduce this issue - When I take the same steps, I am getting the correct cc included. Do you mind sending me a specific task URL for an email that was received that mentions Khairi? Just to confirm, the first email being sent in the steps needs to reference Khairi for them to be cc'd automatically in the reply a few steps down. Is that how you understood it?