Request for Human Support Response Due to Lack of Empathy from Automated Replies

·May 11, 2026 07:50 PM·

Hello, Alon J. I’ve sent several emails in the past couple weeks to support@ asking for a human response, with nothing but a couple of Lindy replys. Can a human please read and respond? The Lindy doesn’t have any empathy and seems to not know how to escalate anything.

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12 comments

· Sorted by Oldest

Jaya P.
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I’m on hold setting up a client’s Lindy because of the issues and would like a resolution or understanding of a path forward if there is any.
Alon J.
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Hey Jaya! Our support team reads every email but uses out in-house built AI agent that speeds up drafts and responses. I'll take a look and get a response for you today 🙂
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Jaya P.
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Thanks there are three I think.
Alon J.
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Do you recall which they are, by chance?
Alon J.
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I'll check if there are tickets for them already!
Jaya P.
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Follow-up: Additional Context — Jaya Phillips, Compiled Bug Reports — Jaya Phillips (jayalovevibes@gmail.com) — Needs Human Review, Escalation — month of bugs, credit confusion, and lost client confidence
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Jaya P.
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I can’t imagine an actual human read and replied to these. It seems pure AI.. No real empathy or response regarding me getting on a call.
Alon J.
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I'll take a look and see 🙂
Alon J.
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Will get answers for you today where we are sitting with these
Jaya P.
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Credit refund request + pricing clarity needed
Jaya P.
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Also, I’m having a hard time seeing where in the emails I offered to get on a call/zoom to go over the issues. I asked my Lindy to include that and she said she did but it doesn’t look like she actually did.. 🫠
Jaya P.
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At first my Lindy was just sending bug reports and I didn’t realize that it wouldn’t result in a support ticket. so then I asked her to start sending actual emails to support. They all get the same AI response with no follow up even though follow up is mentioned.