I sent a request last Wednesday asking your finance team to correct the invoice title. You replied that it would be processed within three days, but it has now been more than five days and I still haven’t received any update. Since this is related to my reimbursement request, it is quite urgent. I would appreciate it if you could reply today. Could you please let me know what information I should provide to help you identify which case this is regarding?
Hi Lu, I can help with this.
Please give me the mail address, i resent the request to you, thanks~
Okay I went ahead and issued an updated invoice with the proper details. Marked it as paid already (since you already paid last week). Updated your details for future invoices as well. Thanks for being patient.
Thanks~ So where can i get my new invoice?
You should have gotten a new email with the invoice but I can also DM you it directly through Slack.
Just DM'ed you the receipt.
No i didnt get the mail, could you please sent to this mail adds: dichilu0@gmail.com sorry~
Just sent it again to your work email if you could please check
Got it thanks~
Hi Kha May I ask you another question?
Yes, of course
When I use your service, I encounter issues while trying to modify flowcharts. Once a flow has been created, it becomes almost impossible to make changes through dialogue. After about two or more modifications, the process often gets stuck at a certain point, continuously consuming credits, and eventually fails to complete the modification. I have tried many times, and even deleted several projects, but the problem persists. Could you please review my logs to check where the issue lies? Additionally, I would like to ask if the credits that were deducted for these failed tasks could be refunded to me. Thank you.
I'll go ahead and take a look.
