Issues with Lindy Login Causing Spinning Wheel Error Today

Andy S. · 2026-01-13T23:19:48.299Z

Was there any issue with Lindy today? I have a client who was trying to log in and just got the spinning wheel every time. I tried to help, but saw the same thing - spinning wheel every sign-in attempt.

Issues with Lindy Login Causing Spinning Wheel Error Today | Lindy Community

Alon J.
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Hey Andy! Hmmm, I don't believe so - Do you recall what time this was? What browser did you use?
Andy S.
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This was at 1:30-2:15 pm Eastern. My client was using Chrome (I believe - will check). Are there issues with specific browsers? We can try another browser and/or clear the cache.
Alon J.
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It could be anything really. However, I believe it is an acute issue as I'm not able to reproduce it and we haven't received another report of this. Do you mind letting me know the emails associated with the accounts that are having trouble logging in?
Alon J.
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Ah, she was trying to signup or login? Does she have an account?
Andy S.
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I invited her to share workflows. She clicked on the link in the email & was instructed to set up an account. She entered Name, email & password to set the account up, then got the wheel of death (and still gets it when she tries again)
Andy S.
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Alon, I’m trying again with Brittany. I got a notification that she has joined my workspace but she can’t access it, either by signing in, siging up for a new account, or reseting her password.
Alon J.
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Hi Andy! Hmm let me take a look what I see on the backend. It's the same issue as before or a different one now?
Andy S.
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Same issue, Alon
Alon J.
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I've flagged this to my engineering team. We are looking into it!
Andy S.
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Thanks!
Andy S.
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Alon, have you or the engineering team found anything that might have impacted Brittany’s sign-ins?
Alon J.
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Hi Andy - My team has advised me that it seems to have been a one-off db failure. Having said that, you mentioned Brittany is still not able to get in? Are you able to ask her to try again and send a screen recording please!
Alon J.
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Hi Andy - Thanks for following up. I apologize, but our team unfortunately has found nothing that could be the root cause of this. We've also tried to reproduce this and we have attempted to reproduce this and are not able to. She actually doesn't have any account under the email brittany@andersonporter.com that I could even delete. Having said that, I'd be happy to jump on a call with her to see if we can get this resolved. Are you able to ask her to book some time with me here: https://calendly.com/alon-lindy/30min?month=2026-01
Alon J.
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Hi Andy - Sounds good to me! Hmmm, definitely interesting. If she had a caching issue, using a separate browser should have resolved it 🤔 Please let me know if you have any other questions. Thanks a ton for following up 🙏
Alon J.
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Hey Andy - Is Dan able to try again? I just took a look and I made a slight adjustment to the shared settings and it seems like it's working now. Also, feel free to DM me if you'd like (if you prefer to not share these videos to the full community)

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