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Can We Intervene in Chatbot Conversations on Websites? | Lindy Community

Can We Intervene in Chatbot Conversations on Websites?

·Oct 09, 2025 10:39 PM·

I saw this on the "Website customer support" template. Is it try we can intervene in a chatbot conversation when it's embedded on a website or elsewhere?

5 comments

· Sorted by Oldest

Alon J.
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Hey Brian! In the website Customer Support example, it will escalate to Slack if "the user's question has anything to do with rush orders or customer complaints" based on the condition statement. This is fully customizable. However, how it works is it will send a message to Slack, and then respond to the user in the Lindy Embed that someone on the team has been alerted about the respective issue and someone will get in touch This is fully customizable (just as is everything on Lindy 😄 )
Brian C.
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Alon J. ok so would I be able to then jump into the conversation? Because it does provide the conversation URL
Alon J.
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Yeah, that's correct!
Brian C.
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Alon J. do you know if it's embeddable inside a chrome extension? I see there's an iframe. I figure I could embed that.
Brian C.
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Alon J. I tested clicking the slack message and it took me into the conversation to see the history. But how could I continue the conversation? Is that possible? To take over from the Lindy?