Average SLA for Support Email Response: Insights Needed

·Oct 26, 2025 10:21 PM·

Does anyone know what the average SLA to hear back from the support email or is there a better what to go about than that? I had a bizarre issue and im not sure how to resolve but my assumption is that isn't not an everyday thing

👀1

4 comments

· Sorted by Oldest

Alon J.
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Hey Daniel! It's 1-2 business days 🙂 When did you email us? Happy to help
Daniel L.
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It was last week. Basically the AI - CMOs Ran Analysis and Research in continuous loop for 14-15 hours, dump (what I orig though was 85) but really its looking more like 130 - something and ran out credits and then my whole workspace disappeared and it asked me to create a new one.
Alon J.
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Hey Daniel! Ah, I see you emailed us on Oct 25th. Just responded to your email -- Our engineering team is working on a resolution here. From a support perspective, I'm not entirely sure what happened, but we will resolve asap 🙏
Daniel L.
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thank you.

Alon J.
·
·
Hey Daniel! It's 1-2 business days 🙂 When did you email us? Happy to help
Daniel L.
·
·
It was last week. Basically the AI - CMOs Ran Analysis and Research in continuous loop for 14-15 hours, dump (what I orig though was 85) but really its looking more like 130 - something and ran out credits and then my whole workspace disappeared and it asked me to create a new one.
Alon J.
·
·
Hey Daniel! Ah, I see you emailed us on Oct 25th. Just responded to your email -- Our engineering team is working on a resolution here. From a support perspective, I'm not entirely sure what happened, but we will resolve asap 🙏
Daniel L.
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·
thank you.