Dear Support Team, We reported a critical issue with our voice-based AI agents on May 19, 2025. which remains unresolved, completely blocking our development and operations. Despite being on a business plan, the lack of proper support is unacceptable and undermines its value. ISSUE Details - ISSUE : No sound during calls; agents unresponsive. Voice workflows erroneously use chat interaction without chat connectivity. - ERRORS : No audio via Twilio; voice pipeline stalled, no error codes in Lindy logs (Twilio logs unavailable). - Severity: Critical. Complete halt of voice interactions across all flows. - Business Risks: - Blocks development and testing for a critical demo, risking major business opportunities. - Ongoing delays threaten deadlines and revenue. - Impact: Total disruption of operations, development, and demo preparations. - Urgency : Immediate resolution required. Issue ongoing since 12:40 PM MST, May 19, 2025, unresolved as of 01:00 PM MST, May 26, 2025. - Last Working : 12:40 PM MST, May 19, 2025. - Additional Testing : Issue persists across all voice flows. - Support Concerns : No effective response or resolution since reporting, despite business plan. Thanks! Varun
Hey varun, thanks for flagging. As mentioned via DM & email —the team is aware and working on a solution. Will keep you posted! Thanks for your patience.
Hey Akar M. — thanks for following up. Unfortunately, there’s no ETA yet. What I’m seeing on my end points to an authentication issue, but that doesn’t appear to be the same root cause varun mentioned in DMs. The engineering team is actively investigating, and I’ll make sure to keep you both closely in the loop as soon as we have any updates. Thanks again for your patience.
