Critical Issue: Unresponsive Voice AI Agents Blocking Operations

Dear Support Team, We reported a critical issue with our voice-based AI agents on May 19, 2025. which remains unresolved, completely blocking our development and operations. Despite being on a business plan, the lack of proper support is unacceptable and undermines its value. ISSUE Details - ISSUE : No sound during calls; agents unresponsive. Voice workflows erroneously use chat interaction without chat connectivity. - ERRORS : No audio via Twilio; voice pipeline stalled, no error codes in Lindy logs (Twilio logs unavailable). - Severity: Critical. Complete halt of voice interactions across all flows. - Business Risks: - Blocks development and testing for a critical demo, risking major business opportunities. - Ongoing delays threaten deadlines and revenue. - Impact: Total disruption of operations, development, and demo preparations. - Urgency : Immediate resolution required. Issue ongoing since 12:40 PM MST, May 19, 2025, unresolved as of 01:00 PM MST, May 26, 2025. - Last Working : 12:40 PM MST, May 19, 2025. - Additional Testing : Issue persists across all voice flows. - Support Concerns : No effective response or resolution since reporting, despite business plan. Thanks! Varun