Dear Support Team,
We reported a critical issue with our voice-based AI agents on May 19, 2025. which remains unresolved, completely blocking our development and operations. Despite being on a business plan, the lack of proper support is unacceptable and undermines its value.
ISSUE Details
- ISSUE : No sound during calls; agents unresponsive. Voice workflows erroneously use chat interaction without chat connectivity.
- ERRORS : No audio via Twilio; voice pipeline stalled, no error codes in Lindy logs (Twilio logs unavailable).
- Severity: Critical. Complete halt of voice interactions across all flows.
- Business Risks:
- Blocks development and testing for a critical demo, risking major business opportunities.
- Ongoing delays threaten deadlines and revenue.
- Impact: Total disruption of operations, development, and demo preparations.
- Urgency : Immediate resolution required. Issue ongoing since 12:40 PM MST, May 19, 2025, unresolved as of 01:00 PM MST, May 26, 2025.
- Last Working : 12:40 PM MST, May 19, 2025.
- Additional Testing : Issue persists across all voice flows.
- Support Concerns : No effective response or resolution since reporting, despite business plan.
Thanks!
Varun