Automating Client Support: Streamlining White-Label Hosting Chat
I resell (white-label) hosting from a provider that gives me 24/7/365 live-chat support. However, the provider can’t chat directly with my clients because the provider chat is gated in my backend control panel. So support currently works like this:
- 1.
A client opens the live chat (fin.ai) on my website.
- 2.
I (or an employee) open the provider’s live chat in another window.
- 3.
They manually relay messages between the two chats by copy/paste.
- 4.
The client gets help, but I either lose sleep or pay someone to do this mind-numbingly simple task.
Can Lindy automate this workflow so the provider can support clients without manual relaying?
