Jamil L.

Commented on Automating Client Support: Streamlining White-Labe...·Posted in02 Support

thank you Grant!

Understanding Credit Usage for VoiceAI Receptionist Tasks

can you please help me to understand exactly how credit usage works on normal voiceAI receptionist tasks (per minute talking to client, per outbound SMS, transferring calls) Also, are we subject to a wait time to get the client approved by A2P if we want the bot to have sms sending ability? thanks!

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Commented on Automating Client Support: Streamlining White-Labe...·Posted in02 Support

Jamil L.

will this work with lindy or is it better to use a purpose built parsing tool

Commented on Automating Client Support: Streamlining White-Labe...·Posted in02 Support

Jamil L.

there is no live chat API to bridge unfortunately. The other option is to fall back to email based support, using an AI parsing tool as middleware. Allow me to explain WLHOSTING >> sends email >> LINDY reads email, replaces signature with JAMILCo email sig file>> HAPPYclient reads email he thinks was sent by JAMILco, and the same in reverse.

Posted in 02 Support·

Jamil L.

Automating Client Support: Streamlining White-Label Hosting Chat

I resell (white-label) hosting from a provider that gives me 24/7/365 live-chat support. However, the provider can’t chat directly with my clients because the provider chat is gated in my backend control panel. So support currently works like this:

1.
A client opens the live chat (fin.ai) on my website.
2.
I (or an employee) open the provider’s live chat in another window.
3.
They manually relay messages between the two chats by copy/paste.
4.
The client gets help, but I either lose sleep or pay someone to do this mind-numbingly simple task.

Can Lindy automate this workflow so the provider can support clients without manual relaying?

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