Need Assistance with Agent Not Responding in Email Thread

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Hello, my agent cannot or will not reply back in the same thread as emails have been send or recieved is there anyone that can help me with this because it can't even help itself. Sending a screenshot below of what it says:

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6 comments

· Sorted by Oldest

Yaaj B.
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Hi Kylie S., while you share the URL for this agent + task (you can copy both from your browser) -- can you confirm if you have toggled the "handle in same task" on in your Gmail trigger?
Loading attachments
Kylie S.
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https://chat.lindy.ai/kylie-shipleys-workspace/lindy/kylie-executive-assistant-69092de57687678ef655587d/tasks
Kylie S.
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Alsi Yaaj I'm not sure how to even get to that.
Kylie S.
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It wont allow me to adjust seetings inside of the loop it
Loading attachments
Kylie S.
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it's created.
Kylie S.
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any resolution?

Yaaj B.
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·
Hi Kylie S., while you share the URL for this agent + task (you can copy both from your browser) -- can you confirm if you have toggled the "handle in same task" on in your Gmail trigger?
Loading attachments
Kylie S.
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https://chat.lindy.ai/kylie-shipleys-workspace/lindy/kylie-executive-assistant-69092de57687678ef655587d/tasks
Kylie S.
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Alsi Yaaj I'm not sure how to even get to that.
Kylie S.
·
·
It wont allow me to adjust seetings inside of the loop it
Loading attachments
Kylie S.
·
·
it's created.
Kylie S.
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any resolution?