Fixing Freshdesk Ticket Creation Errors for Unanswered AI Emails

·Jun 05, 2025 09:33 AM·

I want to automatically create tickets in Freshdesk for emails that cannot be answered by AI, but I keep getting different error messages every time I create a ticket. Does anyone know how to fix this?

4 comments

· Sorted by Oldest

Marvin A.
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hey! can you share the task URL? happy to take a look 🙂
Marvin A.
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How to share your Lindy task URL: 1. Click your Lindy agent → click “tasks” 2. Find the task you need help with 3. Click the specific task (you should see the full execution) 4. Copy that page URL from your browser 5. Paste the URL in your support request Note: The URL should include “task” followed by a number Screenshots are also helpful!
Marvin A.
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cc Alon J. (I think you have more freshdesk XP 🙂 )
❤️1
Alon J.
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Happy to help -- Feel free to send over the task URL and I'll take a look 🙂

Marvin A.
·
·
hey! can you share the task URL? happy to take a look 🙂
Marvin A.
·
·
How to share your Lindy task URL: 1. Click your Lindy agent → click “tasks” 2. Find the task you need help with 3. Click the specific task (you should see the full execution) 4. Copy that page URL from your browser 5. Paste the URL in your support request Note: The URL should include “task” followed by a number Screenshots are also helpful!
Marvin A.
·
·
cc Alon J. (I think you have more freshdesk XP 🙂 )
❤️1
Alon J.
·
·
Happy to help -- Feel free to send over the task URL and I'll take a look 🙂