I have a question: So before I signup, I asked lindy chat if I can get a phone number from the UAE and it replied absolutely. I am building a call agent now and the first hone number option is only the US based number. When I asked the agent builder, it said talk to the support
Hey Peyman! Oh no, I believe the chat must've hallucinated, as we don't have a UAE phone number option 😢 If you're looking for custom phone number beyond the numbers we currently have, I would suggest using twilio and integrating into our service with a trigger.
On, thanks a lot, twilio also does not offer a number for the UAE. So if I find a provider that offer the phone number for the UAE and also can give API key, then I can use their service and connect it to Lindy. Am I right?
For the smoothest option, we would have to be integrated with the service. Which service were you thinking of?
## UAE Phone Providers with Software-Based Lines and API Integration Here are the top providers that meet your requirements for UAE phone numbers with software/API capabilities and CRM integration: ### **1. FreJun** ⭐ (Top Recommended) - **UAE Focus**: Specifically designed for UAE market with local compliance - **API Features**: - CRM/ATS integration with popular platforms - AI-powered call analytics and sentiment analysis - Call transcription and recording APIs - **Softphone**: Full VoIP solution with multi-device support - **CRM Integration**: Seamless integration with popular CRM platforms - **Pricing**: Standard from $14.49/month, Professional from $16.69/month - **UAE Numbers**: Local and toll-free UAE virtual numbers available - **Contact**: [FreJun Website](https://frejun.com/) ### **2. AVOXI** ⭐ - **API Documentation**: Comprehensive REST API with multiple programming language support - **API Capabilities**: - Number provisioning and management - Call routing and forwarding configuration - Extension management - Real-time call data and analytics - **UAE Numbers**: UAE virtual phone numbers with global forwarding - **Technical Requirements**: HTTPS-based API with Bearer token authentication - **CRM Integration**: Supports integration with various CRM systems - **Documentation**: Extensive API docs at [avoxi.com/api-docs](https://www.avoxi.com/api-docs/) ### **3. Plivo** - **UAE Coverage**: Supports Local, Toll-free, Mobile, and National numbers - **API Features**: Comprehensive Voice and SMS APIs - **UAE Pricing**: Short codes from $500-1000/month (other pricing on request) - **Documentation**: Well-documented REST API - **CRM Integration**: Supports various CRM integrations - **Global Platform**: Strong international presence - **Contact**: [Plivo UAE Coverage](https://www.plivo.com/virtual-phone-numbers/coverage/ae/) ### **4. Knowlarity** - **UAE Specific**: Dedicated UAE operations with local support - **API Features**: - IVR flow customization APIs - CRM integration APIs - Call analytics and reporting APIs - **CRM Support**: Integrates with Zoho, Salesforce, and others - **Advanced Features**: - 50 simultaneous calls capacity - AI-based sentiment analysis - Auto-keyword spotting - **Pricing**: Custom pricing, contact (+971) 48726000 - **Contact**: [Knowlarity UAE](https://www.knowlarity.com/ae/voice/virtual-number/) ### **5. ZIWO** - **UAE Focus**: Leading cloud contact center solution in UAE - **Features**: - Local UAE numbers (subject to regulations) - Real-time analytics and monitoring - AI-powered conversation intelligence - Multi-language support including Arabic - **Compliance**: Locally hosted data, UAE regulation compliant - **Integration**: API integration capabilities for CRM systems - **Contact**: [ZIWO UAE](https://www.ziwo.io/ae/) ### **6. CloudTalk** - **UAE Numbers**: Local, national, mobile, and toll-free options - **Pricing**: Toll-free numbers from €40/month - **Restrictions**: - Strict industry restrictions (no forex, crypto, gambling, etc.) - Outbound calling regulations (9 AM - 6 PM only) - Requires opt-in consent documentation - **Setup Time**: Usually under 8 hours, up to 48 hours for complex cases - **Features**: Multi-device compatibility, call recording, CRM integration ### **7. Maqsam** (Arabic-focused) - **Specialization**: Arabic AI-powered contact center solution - **API Suite**: Comprehensive API for automation and integrations - **CRM Integration**: Supports various CRM platforms including Freshdesk - **UAE Focus**: MENA region specialist with Arabic language support - **Features**: 24/7 AI agent, call whispering, custom reporting - **Contact**: [Maqsam APIs](https://maqsam.com/apis) ## **Recommendations Based on Your Needs:** ### **For Full UAE Outbound + Inbound Calling:** 1. **FreJun** - Best overall for UAE-specific compliance and features 2. **AVOXI** - Excellent API documentation and global reliability 3. **Knowlarity** - Strong UAE presence with advanced features ### **For Arabic Language Support:** 1. **Maqsam** - Arabic AI-powered solution 2. **ZIWO** - Multi-language support including Arabic ## **Key Considerations for UAE:** - UAE has strict telecom regulations, especially for outbound calling - Many providers require business registration and compliance documentation - Some industries (forex, crypto, gambling) are restricted - Outbound calling often limited to business hours (9 AM - 6 PM UAE time) - Consent documentation required for outbound calls
