Troubleshooting Email Triager for Spam Filtering Issues

Good morning support channel, we are creating a scaled back version of the email triager to help filter spam and bulks email messages. We've tested and deployed the workflow but it's not processing when emails are received in the Gmail mailbox. The agent is enabled and used the test button to validate the labels are getting applied. It just won't process new emails. Any ideas?

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12 comments

Brian C.
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Also, how do we submit support tickets? There isn't an option in the app.
Alon J.
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Hey Brian! Happy to take a look Do you mind sharing your Task URL, so we can take a look? How to share your Lindy task URL: 1. Click your Lindy agent → click “tasks” 2. Find the task you need help with 3. Click the specific task (you should see the full execution) 4. Copy that page URL from your browser 5. Paste the URL in your support request
Alon J.
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Also, you can write to support either here or emailing us at support@lindy.ai 🙂
Brian C.
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https://chat.lindy.ai/taylor-wilsons-workspace/lindy/email-triager-689505b8ff14ebb1c1cb98cc/tasks?e=689505b8ff14ebb1c1cb98d3
Brian C.
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I think this is what you need. Thank you.
Brian C.
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Alon J. good day. Were you able to look at this agent on the backend. Everything seems to be in order with the workflow. It's just not processing new received messages. Only processes messages we "test". Thank you, Brian
Alon J.
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Hey Brian! Ah apologies -- I'm not able to reproduce this, as it works for me. Are you able to delete the trigger, re-add it, deploy the Lindy again and try again? 🙏
Brian C.
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No worries, thanks for responding. So in the current agent, remove and re-add the Email Received trigger?
Alon J.
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That's correct!
Brian C.
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You got it. This is an agent which is shared with me and reads someone else's mailbox. Once I make the change to the agent which is shared with me, do they have to deploy on their end or can I just deploy the changes on my end?
Alon J.
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If you're authenticated with their email, you just need to deploy it on your end
Brian C.
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Got it. Thank you!