Issue with Sending Follow-Up Emails in Lindy Support

Hi Lindy Support, Could someone kindly assist me with a concern I’m having? When I receive and respond to the first email from a lead, everything works fine and I can send my reply without any issues. However, when that lead replies back and I need to respond again, Lindy does not show the “Send Email” button. Because of this, I’m unable to send my follow‑up reply through Lindy. Thank you so much for your support!

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11 comments

Alon J.
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Hey Jen! If you click on the Send Email action, do you have the 'Save as Draft?' button enabled? If you don't have it, it will automatically send the email. If you do, it will provide you with the Send Email button. Happy to take a look, if you send over the task URL!
Jen S.
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https://chat.lindy.ai/matts-workspace-73/lindy/test-meeting-space-68668782562332b6d6591368/tasks?task=68751ba8fd40a9bb18fa77cf
Jen S.
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Hi Alon J. this is my first reply
Jen S.
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https://chat.lindy.ai/matts-workspace-73/lindy/test-meeting-space-68668782562332b6d6591368/tasks?task=68754c3e5fa08a59362b1299
Jen S.
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and this one is where I couldn't reply
Alon J.
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A couple things you can do here:
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You can get rid of the 'Send Reply' skill in the AI Agent
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You need to connect your flow properly. You can see on the right that it's connected in a line, but on the left, it's two separate paths. It's going to cause issues here.
I would suggest having only one exit path after the AI Agent -> Send Email -> Send Channel Message Let me know if that helps!
Jen S.
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Hi Alon J. Let me take a look, once sec 🙂
Jen S.
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Just to clarify, I don’t want the AI to send the reply automatically—only to draft it so I can review and click the Send Email button myself.
Jen S.
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https://chat.lindy.ai/matts-workspace-73/lindy/test-meeting-space-68668782562332b6d6591368/editor?task=68754c3e5fa08a59362b1299
Jen S.
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Can you please check this one? Thank you so much
Jen S.
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https://chat.lindy.ai/matts-workspace-73/lindy/test-meeting-space-68668782562332b6d6591368/tasks?task=687731e900605eb74fdb1021 Hi, This is the first email reply I’ve received from my lead, but I’m not seeing the “Send Email” button. Could you please let me know if there’s any reason why this might be happening? Thank you so much for your help!