Outlook Email Trigger Activating Twice: Need Help Troubleshooting

Hello, we are getting a strange issue where an Outlook email trigger is triggered twice every time the email is sent - basically the workflow is kicking off twice on every email trigger even though there is only one workflow hooked up to that account. Has anyone seen this issue before?

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14 comments

Alon J.
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Hey Delon! Oh that’s odd! Happy to look into this with the team. Do you mind sharing your Task URL? How to share your Lindy task URL: 1. Click your Lindy agent → click “tasks” 2. Find the task you need help with 3. Click the specific task (you should see the full execution) 4. Copy that page URL from your browser 5. Paste the URL in your support request
Delon S.
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Yes please see here: Lindy Template:https://chat.lindy.ai/samantha-cooks-workspace/lindy/interview-scheduling-testing-687034a3837ff23301bc6d62/editor Task: https://chat.lindy.ai/samantha-cooks-workspace/lindy/interview-scheduling-testing-687034a3837ff23301bc6d62/tasks?task=687036fe3d231076c82ed343 https://chat.lindy.ai/samantha-cooks-workspace/lindy/interview-scheduling-testing-687034a3837ff23301bc6d62/tasks?task=687036feb01abc97cac4bb86
Alon J.
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Thanks, Delon! Just to confirm - Is this only happening in test mode? I see all of these tasks have occurred only in test mode.
Delon S.
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I'm not sure any of them were supposed to be run in test mode
Delon S.
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we just had the workflow set to active and sent emails that would trigger the workflow
Delon S.
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Hi Alon J., just following up on this one
Delon S.
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Hi Alon J., please let me know if I can provide more information here
Alon J.
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Sorry for missing this Delon! Just to confirm, you haven't been hitting the 'Test' button here, right? You're simply just receiving emails and letting it trigger the flow naturally? I'd have to connect with my engineering team to see what's going on here, as perceivably it looks like these are in test mode. I believe we recently had an issue where test mode tasks would trigger multiple times. I'll follow up with you asap here 🙏
Delon S.
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Thanks Alon J. yes that is correct, were not hitting test mode but simply sending emails to trigger the workflow
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Alon J.
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Hey Delon! Thanks for letting me know -- Our team believes this is fully a bug. We are digging into what's going on here. I'll follow up with you ASAP. I appreciate your patience 🙏
Delon S.
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Great, thanks
Delon S.
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Hello Alon J., just following up here
Alon J.
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Hey Delon! Apologies about the the delay -- Our team has been failing to reproduce this. Out of curiosity, do you have any specific rules defined in your Outlook account?
Delon S.
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Hmm, do you have any examples of rules that would trigger with this kind of workflow?