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Troubleshooting Email Errors: Seeking Solutions and Advice

·Oct 31, 2025 03:42 PM·

Hi! We keep getting the following error, however we do have an email set up here and haven't changed a thing Anyone know how we can fix this?

11 comments

· Sorted by Oldest

Rosa
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https://chat.lindy.ai/rosas-workspace-2/lindy/ben-meeting-notetaker-67cadec927e0bc13f31571ef/tasks?task=6904c0b4245db8ec674c7f56 Sure!
Alon J.
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Hey Rosa! Thanks for sending the link -- Interesting 🤔 Just to confirm, this was working for you previously? In the meantime, are you able to update your "to" field in your email action to a Prompt AI, and advise it to "Ensure that it's a string" with the same email within the field and let me know if that works!
Rosa
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Hi Alon, yes, it used to work! Will edit & try this, thanks!
Rosa
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Hi Alon J. unfortunately this doesn't help either, it gives the same error.
Alon J.
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Hey Rosa! Ook gotcha -- If you're sending an email to the same email everytime, then I would suggest:
1.
Reverting my previous suggestion
2.
Using the 'Set Manually' feature, instead of 'Prompt AI'
Please let me know if that helps!
Rosa
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Hi Alon J. thanks! However this was the setting used before your suggestion, so this wouldn't solve the problem.
Rosa
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Hi Alon J. any updates on a possible solution?
Rosa
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Alon J. Any thoughts on this?
Alon J.
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Hey Rosa -- Apologies -- Connecting with my team here 🙏 Will follow up shortly
✅1
Rosa
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Alon J. it does seem to work again, maybe a bug somewhere?
Alon J.
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Hey Rosa! Great to hear -- I've created a ticket for my eng team to dig into what exactly happened here, so we can prevent it from happening in the future
🙏1