I'm trying to create a context aware agent by providing it a text knowledge base. crrently it is referencing an external knowledgebase which outputs the information back to the AI assistant. I noticed there are knoweldge base skills i can give the ai agent though. Will that tool update the knowledge base referenced on google docs or is it better practice to paste the text knowledge base into the agents prompt etc? How can i create a living knowledge base which is updated actively by the outreach agent?
Hey Crispin -- What's happening in your flow editor here won't add to the knowledge base unfortunately. It looks like it will get stuck in a communication loop. What you'll need to do is look where you've chosen to pull the information from the knowledge base (whichever docs you choose) and append those docs accordingly. At the end of your flow, you can choose 'Append Text' under the google docs actions. Let me know if that makes sense!
Oh that does make sense! In this flow does the agent have the ability to check the knowledge base, I was thinking I should pass requests through the knowledge base then pass task relevant information to the ai agent? Would that be a smarter way to roll?
How it generally works is you should access the Knowledge base first, and then do an action afterwards that would use the information from the knowledge base. Here is a super simple example (attached). In this example, after a message is received, it will access the knowledge base to find the answer and then respond with the respective answer based on the information provided from the knowledge base. So in your example, you will need to make sure the knowledge base comes before the action tasks. Am I understanding your question correctly?
This is helpful! So my goal is for the agent to engage with context aware conversation so it’s simply a knowledge base that documents my companies and clients to pass relevant context to the agent. No necissarily answers for anything. Is this a practical way of using a knowledge base? Would it be easier to just add this context to the prompt of the ai agent instead?
It’s about 5 pages in google docs



