Hi Lindy Support, I hope you're well. I need help with an issue I’ve encountered. For some reason, Lindy is generating an invalid or incorrect email address for my lead when I try to respond to their reply. Instead of using the original email address they contacted me from, it creates a new one — typically based on the sender’s name — which causes confusion and prevents me from replying properly. Could someone please look into this for me? Thank you in advance for your assistance!
Happy to take a look 🙂 Do you mind sending over the task URL?
Hi Alon
reservations@kohler.com is the original email and Lindy shows wendy.s@kohler.com
Hey Jen! Is this happening consistently for every task? My hunch is that the 'Clear Task Context' is wiping the email address
Not all but I did not experience this before, only this week i'll check the "clear task context"
As I understand it, the 'clear task context' applies only to the message itself, not to the sender's email address. What’s confusing is that Lindy generates a new and invalid email instead of using the original one from the lead. I’d really appreciate your help in resolving this. Thank you!
Taking a look! 🙏
Hmmm, I just checked again and it looks like it's sending to reservations@ here (the link you sent me) 🤔 https://chat.lindy.ai/matts-workspace-73/lindy/test-meeting-space-68668782562332b6d[…]tasks?task=68923c9aa06fc76d26cc6ef5&e=686688bc67144bf5391b3667 Am I clicking the wrong link?
here's a new one
This is a good example — the email that appears here is actually my colleague's, not the original sender’s. I've noticed that Lindy sometimes does this, and it's been causing some confusion. I'd really appreciate your help in figuring out why this is happening. Thank you!
Hey Jen -- I would use the 'Send Reply' action here instead of the 'Send Email' action. This will allow your email to:
automatically pull the recipient from the previous steps
Make sure the email sent is within the thread
