Jake

Hi Kha N. - I just went to test this as I was busy all last week and the issue is still there. I think at this point the I just need to cancel my seat and to receive a full-refund. I haven't been able to use the platform since our subscription renewed and even before then was just encountering error after error that haven't been fixed yet either. How do I go about getting a refund?

Is there any update on this? I have effectively been unable to access my account or use the platform we're paying for, for a a week now. This on top of the test-credits error means you're costing us a bunch without providing very much...

Kha N. https://www.loom.com/share/7547bf909f6a4b87ae58660e4863ba4a?sid=f8f2aae6-ac41-4004-bd31-f2b8e149ac07 Follow my mouse, you will see the messages

Marvin A. I will DM you the email address now. It's still happening today, that's 4 days now with zero access, with a new months payment just gone out too...

It might be best to email them about something like this too rather than just post here

Michael C. what were you using to do the actual transcription? Which skill/action?

Telegram is the easiest to use as triggers for Agents on all platforms as it's so easy to set up a bot, really recommend it.

Nitai B. yeah, I tried that too, but unfortunately, that also seems to not be working.