Matt G.

Alon J. please reply to above if you would. Holding out hope I can still get access today to hit my OKR and promote Lindy to our database.

Thank you for the refund. I’m really trying to get a POC demo video produced to promote Lindy to our customers in the month of September. I have a performance OKR around this and could really use some understanding. Since you provide no way to test a call without consuming a deployed agent call credit and 100% of my calls have been just that - tests - I’d appeal to you to escalate this for me. If the only option you have is to give me an upgrade for 1 month so that I have more calls available, that seems reasonable. The alternative is that I cancel the POC and go to another voice platform.

Alon J. Now Lindy won’t accept any calls b/c I’ve hit my monthly call limit of 30 - at least half of the calls I’ve made this month have been dead calls testing availability of the voice agent. Those calls failed due to the issue above. Can you help me out here?

Alon J. I was able to terminate the running tasks myself this morning and confirm that inbound calls are working again. How about a refund for this month or a boost in credits for the downtime?

Alon J. any updates here? I still can’t make calls to our Lindy voice agent.

I am having the same issue. I posted about it earlier today in the 02 Support channel: https://lindycommunity.slack.com/archives/C07FX8W5ME3/p1758804067207739

⚠️ Here is the error message I get when attempting to place a call to my Lindy voice phone number. I’m completely blocked until I get some support here.

Alon J. I didn’t hear a response on my above request. Please reply when you can.

Do you have any best practices established for how the voice agents should be utilized based on where the technology is today? ex. limit background noise on calls, keep sessions brief less than 10 mins, etc. Our experiments are promising, but we’re not confident in the stability of the agent. If you can help get us more confident, I can definitely see us putting this in play internally and with our customers.