Unable to Stop Tasks on Agent: Need Assistance for Resolution

Matt G. · 2025-09-25 12:41:11.661042+00

I have 2 Tasks running on an agent that I cannot stop or terminate. I tried disabling the agent, but the tasks continue to spin. It is causing additional tasks to fail so I’m blocked from using the voice agent. Can you help? Here is a link to one of the tasks. You can terminate any tasks running on this agent to get it back to functional. Thanks!

Unable to Stop Tasks on Agent: Need Assistance for Resolution | Lindy Community

13 comments

· Sorted by Oldest

Matt G.
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⚠️ Here is the error message I get when attempting to place a call to my Lindy voice phone number. I’m completely blocked until I get some support here.
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Alon J.
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Ugh. Sorry about this 😞 Flagging to my engineering team now!
Alon J.
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Will follow up asap.
1
Matt G.
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Alon J. any updates here? I still can’t make calls to our Lindy voice agent.
Alon J.
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Hey Matt! Unfortunately not yet -- Our team is still looking into it. Will update you ASAP as soon as I have an update from them 🙏
👍1
Matt G.
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Alon J. I was able to terminate the running tasks myself this morning and confirm that inbound calls are working again. How about a refund for this month or a boost in credits for the downtime?
Matt G.
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Alon J. Now Lindy won’t accept any calls b/c I’ve hit my monthly call limit of 30 - at least half of the calls I’ve made this month have been dead calls testing availability of the voice agent. Those calls failed due to the issue above. Can you help me out here?
Alon J.
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Hey Matt! Sounds great! No worries, just provided a refund for this month to make it up to you 🙂 It can take up to 5 business days to process. Having said that, unfortunately, we don't have any way around the 30 monthly call limit on the pro plan. The only way around this would be to upgrade to the business plan 😞 I'll send a note to my team to see what we can do to fix this from an admin perspective
Matt G.
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Thank you for the refund. I’m really trying to get a POC demo video produced to promote Lindy to our customers in the month of September. I have a performance OKR around this and could really use some understanding. Since you provide no way to test a call without consuming a deployed agent call credit and 100% of my calls have been just that - tests - I’d appeal to you to escalate this for me. If the only option you have is to give me an upgrade for 1 month so that I have more calls available, that seems reasonable. The alternative is that I cancel the POC and go to another voice platform.
Matt G.
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Alon J. please reply to above if you would. Holding out hope I can still get access today to hit my OKR and promote Lindy to our database.
Matt G.
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Alon J. Looking at my account settings, my billing periods appear to begin on the 6th of the month. I just tried to make a call and I’m getting the same error and email notification that I have hit my 30 call limit. When does my monthly phone call limit reset?
Loading attachments
Alon J.
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Hey Matt G. Looks like yesterday was the last day of your billing period, so it should be reset today. Is that the case on your side?
Matt G.
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yes thanks

Matt G.
·
·
⚠️ Here is the error message I get when attempting to place a call to my Lindy voice phone number. I’m completely blocked until I get some support here.
Loading attachments
Alon J.
·
·
Ugh. Sorry about this 😞 Flagging to my engineering team now!
Alon J.
·
·
Will follow up asap.
1
Matt G.
·
·
Alon J. any updates here? I still can’t make calls to our Lindy voice agent.
Alon J.
·
·
Hey Matt! Unfortunately not yet -- Our team is still looking into it. Will update you ASAP as soon as I have an update from them 🙏
👍1
Matt G.
·
·
Alon J. I was able to terminate the running tasks myself this morning and confirm that inbound calls are working again. How about a refund for this month or a boost in credits for the downtime?
Matt G.
·
·
Alon J. Now Lindy won’t accept any calls b/c I’ve hit my monthly call limit of 30 - at least half of the calls I’ve made this month have been dead calls testing availability of the voice agent. Those calls failed due to the issue above. Can you help me out here?
Alon J.
·
·
Hey Matt! Sounds great! No worries, just provided a refund for this month to make it up to you 🙂 It can take up to 5 business days to process. Having said that, unfortunately, we don't have any way around the 30 monthly call limit on the pro plan. The only way around this would be to upgrade to the business plan 😞 I'll send a note to my team to see what we can do to fix this from an admin perspective
Matt G.
·
·
Thank you for the refund. I’m really trying to get a POC demo video produced to promote Lindy to our customers in the month of September. I have a performance OKR around this and could really use some understanding. Since you provide no way to test a call without consuming a deployed agent call credit and 100% of my calls have been just that - tests - I’d appeal to you to escalate this for me. If the only option you have is to give me an upgrade for 1 month so that I have more calls available, that seems reasonable. The alternative is that I cancel the POC and go to another voice platform.
Matt G.
·
·
Alon J. please reply to above if you would. Holding out hope I can still get access today to hit my OKR and promote Lindy to our database.
Matt G.
·
·
Alon J. Looking at my account settings, my billing periods appear to begin on the 6th of the month. I just tried to make a call and I’m getting the same error and email notification that I have hit my 30 call limit. When does my monthly phone call limit reset?
Loading attachments
Alon J.
·
·
Hey Matt G. Looks like yesterday was the last day of your billing period, so it should be reset today. Is that the case on your side?
Matt G.
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·
yes thanks