Unable to Stop Tasks on Agent: Need Assistance for Resolution

Matt G. · 2025-09-25 12:41:11.661042+00

I have 2 Tasks running on an agent that I cannot stop or terminate. I tried disabling the agent, but the tasks continue to spin. It is causing additional tasks to fail so I’m blocked from using the voice agent. Can you help? Here is a link to one of the tasks. You can terminate any tasks running on this agent to get it back to functional. Thanks!

Unable to Stop Tasks on Agent: Need Assistance for Resolution | Lindy Community

10 comments

· Sorted by newest

Matt G.
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Alon J. please reply to above if you would. Holding out hope I can still get access today to hit my OKR and promote Lindy to our database.
Matt G.
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Thank you for the refund. I’m really trying to get a POC demo video produced to promote Lindy to our customers in the month of September. I have a performance OKR around this and could really use some understanding. Since you provide no way to test a call without consuming a deployed agent call credit and 100% of my calls have been just that - tests - I’d appeal to you to escalate this for me. If the only option you have is to give me an upgrade for 1 month so that I have more calls available, that seems reasonable. The alternative is that I cancel the POC and go to another voice platform.
Alon J.
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Hey Matt! Sounds great! No worries, just provided a refund for this month to make it up to you 🙂 It can take up to 5 business days to process. Having said that, unfortunately, we don't have any way around the 30 monthly call limit on the pro plan. The only way around this would be to upgrade to the business plan 😞 I'll send a note to my team to see what we can do to fix this from an admin perspective
Matt G.
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Alon J. Now Lindy won’t accept any calls b/c I’ve hit my monthly call limit of 30 - at least half of the calls I’ve made this month have been dead calls testing availability of the voice agent. Those calls failed due to the issue above. Can you help me out here?
Matt G.
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Alon J. I was able to terminate the running tasks myself this morning and confirm that inbound calls are working again. How about a refund for this month or a boost in credits for the downtime?
Alon J.
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Hey Matt! Unfortunately not yet -- Our team is still looking into it. Will update you ASAP as soon as I have an update from them 🙏
👍1
Matt G.
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Alon J. any updates here? I still can’t make calls to our Lindy voice agent.
Alon J.
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Will follow up asap.
1
Alon J.
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Ugh. Sorry about this 😞 Flagging to my engineering team now!
Matt G.
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⚠️ Here is the error message I get when attempting to place a call to my Lindy voice phone number. I’m completely blocked until I get some support here.

Loading comments

Matt G.
·
·
Alon J. please reply to above if you would. Holding out hope I can still get access today to hit my OKR and promote Lindy to our database.
Matt G.
·
·
Thank you for the refund. I’m really trying to get a POC demo video produced to promote Lindy to our customers in the month of September. I have a performance OKR around this and could really use some understanding. Since you provide no way to test a call without consuming a deployed agent call credit and 100% of my calls have been just that - tests - I’d appeal to you to escalate this for me. If the only option you have is to give me an upgrade for 1 month so that I have more calls available, that seems reasonable. The alternative is that I cancel the POC and go to another voice platform.
Alon J.
·
·
Hey Matt! Sounds great! No worries, just provided a refund for this month to make it up to you 🙂 It can take up to 5 business days to process. Having said that, unfortunately, we don't have any way around the 30 monthly call limit on the pro plan. The only way around this would be to upgrade to the business plan 😞 I'll send a note to my team to see what we can do to fix this from an admin perspective
Matt G.
·
·
Alon J. Now Lindy won’t accept any calls b/c I’ve hit my monthly call limit of 30 - at least half of the calls I’ve made this month have been dead calls testing availability of the voice agent. Those calls failed due to the issue above. Can you help me out here?
Matt G.
·
·
Alon J. I was able to terminate the running tasks myself this morning and confirm that inbound calls are working again. How about a refund for this month or a boost in credits for the downtime?
Alon J.
·
·
Hey Matt! Unfortunately not yet -- Our team is still looking into it. Will update you ASAP as soon as I have an update from them 🙏
👍1
Matt G.
·
·
Alon J. any updates here? I still can’t make calls to our Lindy voice agent.
Alon J.
·
·
Will follow up asap.
1
Alon J.
·
·
Ugh. Sorry about this 😞 Flagging to my engineering team now!
Matt G.
·
·
⚠️ Here is the error message I get when attempting to place a call to my Lindy voice phone number. I’m completely blocked until I get some support here.