Troubleshooting Error in Lindy: Issues with PDF Attachments from Outlook

·Sep 16, 2025 03:48 PM·

I've created a Lindy that grabs an attachment from an incoming email (Outlook) and creates a record in Airtable by placing the attachment in a field. Sometimes I receive an error like the one attached, however I can't figure out why. The incoming attachments are always a PDF document. There appears to be no rhyme or reason as to when I receive this error. Any ideas?

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9 comments

· Sorted by Oldest

Alon J.
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Hey Travis! Are you able to send over the task URL for this instance? I'll be able to see the backend to see more details as to why it errored out
Travis K.
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Hi Alon J. thank you! Here's the link: https://chat.lindy.ai/share/jasper-group-sales-order-update-68c9761ef794b663fcd9cb70 It started with that error, but now I'm getting a whole bunch of errors. Some where it's starting the new task but not doing anything, and other http errors. See screenshot attached. It's just weird that I didn't adjust the Lindy at all. It was fine, then it started erroring out. I've since turned the agent off until I can fix it.
Travis K.
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Alon J. I'm getting these a lot lately and I'm not sure why. I wasn't receiving them previously:
Alon J.
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Ahh, sorry! Hmmm these are two different issues. I'm reporting the HTTP issue to my team and looking into the other one now!
Alon J.
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Ok I believe your airtable instance is also an issue on our side (perceivably from what I understand). You had one that worked just before that, which is odd. I've also reported it and will follow up asap!
Alon J.
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Hey Travis K. For the Airtable issue, are you able to update the prompt to include a description of what the ID should look like ( putting an example would be best!) Please let me know if that helps make it more consistent!
Travis K.
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Thanks for the tips Alon J.!
Alon J.
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Hey Travis K. Apologies about the delay on the Airtable issue -- Are you able to use a different model than the one you're using in the 'Create Record' action. I would follow this guide (it's a little outdated, but still relevant)
Travis K.
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thanks Alon J.! I'd never seen this before. Very helpful