Error with Telegram Bot Not Sending Responses Despite Admin Rights | Lindy Community

Error with Telegram Bot Not Sending Responses Despite Admin Rights

Hi! I'm encountering the same error with Telegram flow as well (described in my previous message from yesterday). A bot can not send responses to users, while having admin rights. Please Please Please help! There's no information, no instruction regarding this error, I've been setting everything up strictly according to the instruction, and Admin access was granted to the bot as well. 🙏 I understand that there's no human support agents / no calls / no live chat for regular clients. I get it, but please just a single small question regarding an error - someone alive, who can point me towards the thing that needs to be fixed – it's extremely difficult to navigate when there's not a single human employee to look into this 🥺

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19 comments

Alon J.
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Hey Anton! Can you please share the task URL and I can take a look into what's going on here? How to share your Lindy task URL: 1. Click your Lindy agent → click “tasks” 2. Find the task you need help with 3. Click the specific task (you should see the full execution) 4. Copy that page URL from your browser 5. Paste the URL in your support request Note: The URL should include “task” followed by a number Screenshots are also helpful!
Anton O.
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Alon J. hello! Thank you so much for addressing this! https://chat.lindy.ai/telegram-6841c4ef85a6a4d0f807215b/tasks?e=6841c4ef015214b72c6[…]stRunId=68469bf6b293a6a9565c7045&task=68469c10be5243b16332bca8
Anton O.
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This one is the one I've shown on a screenshot before
Anton O.
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So it seems like at the very last stage it occurred, and I 100% have granted admin access in the chat
Alon J.
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Hmmm ok, 403 generally means that permissions weren't fully granted. If you mention that you've definitely granted admin access, then I will have to take this away for our team to attempt to reproduce this!
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Anton O.
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Really curious about the reason it happens in both flows - slack https://chat.lindy.ai/slack-683d5a36dcc5ce0e4cf40638/tasks?testRunId=68451702ca090dd9228433bd&task=68451753874767764ad22502 here
Anton O.
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Alon J. can I jump on a call with you? To help
Anton O.
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Test from my side as well so that I can show my screen,
Anton O.
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how do you feel about that?
Alon J.
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I'd have to do some testing on my side before I can be of help -- Let me try to reproduce this, and then we can jump on if I'm not able to reproduce.
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Anton O.
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Thank you ! Here's my link, I'm always ready - just tag me when the moment comes 😉 meet.google.com/hrg-binv-dam
Anton O.
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Please let me know as soon as you could use my help 🙏 Alon J. I'm GMT+7 currently, 2:37 am, I'm staying for several hours more, then I'll have to go.
Anton O.
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https://calendar.app.google/D7c7hpD3fmsZNfa16 - please feel free to book anytime - let me know if your most convenient time wouldn't appear in the list - I'll set it manually
Anton O.
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Alon J. hello! Hope you are doing great and having a wonderful day. Could you please share, are there any new clues to what is happening with the error? I'm really ready to join and assist with your searches. It's my number one priority task
Alon J.
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Hey Anton — I believe I sent a message in your other thread. I’ll copy that over here. So a couple things:
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It looks like the most recent attempt went through, for this task. Can you confirm you received this message? If not, you can invite the Lindy bot to the channel by writing /Invite @Lindyin the Slack channel
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I would suggest changing your Message in 'Send a message' to use AI Prompt, otherwise every time the message is sent, it'll say the same thing
2. In regards to your Telegram error, it looks like this error: Request failed with status code 403 Response: { "ok": false, "error_code": 403, "description": "Forbidden: bot can't initiate conversation with a user" } I believe it's because Telegram enforces privacy restrictions:
Bots are not allowed to start conversations.
A user must first send a message to the bot or click the Start button in the bot’s profile before the bot can reply to them.
Can you confirm that the users who you are trying to message with the bot have initiated a conversation with the bot already?
Anton O.
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Yes indeed - as well as admin rights
Alon J.
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Hey Anton! Instead of using the 'Send Message' action, you can use the 'Send Reply' action and that should work 🙂 Let me know if that helps or if anything else pops up
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Anton O.
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Alon J. hey Alon! 🙌 It works! I really appreciate your help and willingness to make it easier for users! Thank you! Now I'll try to setup an automatic / manual task creation process. If anyone has hints – I'm always glad to learn from you all.
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Alon J.
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Amazing!
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