Optimizing Automated Email Responses for Multiple Brands
Afternoon! I'm working with the out of the box automated email agent. our use case is somewhat unique in that we aggregate brand information from multiple brands, so for example, we have to keep warranty information in our knowledge base related to multiple brands. if an email is sent with a question about one brand, Lindy generally returns the accurate response and documents. however, if a question is asked like "hey what are the lead times for brand 1? and can you send me the warranty information for brand 2?" it often sends back the warranty information for the wrong brand. I'm currently only using one knowledge base. is there another way I should be doing this? tia!