Issue with Lindy Not Responding in Voice Calls via Twilio | Lindy Community

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Issue with Lindy Not Responding in Voice Calls via Twilio | Lindy Community

Bushra N.
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Here's the task url: https://chat.lindy.ai/smartofais-prodcution-wrokspace/lindy/alex-interview-prod-685c3754ad355dd49801e335/tasks?task=69368b29a647789cbab8d447
Alon J.
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Hey Bushra - Thanks a ton for sending, going to connect with my engineering team as to what's going on here. Will follow up as soon as I have any more info 🙏
Andrew T.
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We are experiencing same issue. Is there any update on this? I even made a very simple call answering test bot and had the same error
Alon J.
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No update yet, our team is looking into it! Are you able to send over a task URL example, please, Andrew? 🙏
Jurie P.
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I have a flow with inbound calling that stopped working this morning. The agent simply does not engage that step. https://chat.lindy.ai/mdcalc/lindy/live-cme-inbound-phone-call-agent-sonnet-45-68f7[…]tasks?e=68f7f4cbaa16e89827a28695&task=6936d32d0df9411d99a7b77f
Alon J.
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Hey Jurie -- Thanks for flagging. Our team is working on a resolution 🙂
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Jurie P.
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"Uptime" is not great indicator when the system is not working. It would be helpful to see known issues in the status update: https://status.lindy.ai/
Alon J.
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Thanks Jurie, totally agree. I'll relay this feedback over to the team. The status website is for the product as a whole, across all features. This seems like a more acute issue with our calling capability. Will follow up asap!
Alon J.
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Hi all! Our team. has made an update that should resolve this. Unfortunately, for now, the voice may sound different than the one you originally had but we've chosen a voice as close to your respective current voice agents. This is a temporary fix and we will have an full fix for you within the next day or so. Please let me know if you have any questions 🙏
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Jurie P.
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Still not working (in a test flow). Are only certain voices working? I had Mark, and republished with "Eric" but I'm getting the same non-responsiveness.
Alon J.
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Please DM me the task URL. I'll connect with my eng team, if it's still not working!
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Bushra N.
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Alon J., thanks for the fix. We are able to handle calls now, but another component is failing. We have been sending emails as part of the flow. The email service seems to have been hit. There have been no configuration changes from our side, would appreciate your support on this. Here's the task URL: https://chat.lindy.ai/smartofais-prodcution-wrokspace/lindy/alex-interview-feedback[…]tasks?task=6937c2b7a08c165a7c4fb348&e=685af94e619c6de49593138e
Andrew T.
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Just noting that we are seeing the same issue on ours. Voice is again working but now email sending is not. Already sent Alon J. the task url for ours. Bushra N. Are you using send via Outlook or a different method.
Alon J.
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Thanks Bushra N. and Andrew T. ! Our team is looking into this asap!
Alon J.
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Hey all! Are you able to attempt this again? My team has advised me this should be resolved 🙏