How to Escalate and Fix Lindy Assistant Sending iMessages Instead of SMS

·Feb 19, 2026 11:23 PM·

I was using Lindy assistant, perfectly fine, and now it appears to be sending iMessages instead of sms messages. I have submitted several tickets , and this response continuously , how do I escalate and get this resolved? It seems that I need my "assistant" switched andriod/system instead of IMessage?

👀1

13 comments

· Sorted by Oldest

Alon J.
·
·
Hey Bill, Oh no! Would you mind sharing the link to the Lindy Assistant conversation where you're seeing the issue? You can just copy the URL directly from your browser while you're on that conversation.
Sabrina V.
·
·
Along these same lines….should the phone number keep switching or is each account tied to a phone number? I would prefer that is stay the same.
Bill M.
·
·
Great question...
Alon J.
·
·
Hey Sabrina! It generally should stay the same, but if we have outages with the phone number, we use backup numbers. We are working on:
1.
Ensuring stability so we don't have outages
2.
Listing all your respective numbers that you can expect a message from in your settings page (for security/trust purposes)
Alon J.
·
·
Bill M. We are pushing a fix on this over the next 24 hours 🙂
Bill M.
·
·
Here is the link to my convo... https://chat.lindy.ai/mmgs-workspace/lindy/lindy-assistant-698c14b691f600a75a245378/tasks?task=6996fb7d5f0d6a568c7c0e03
🙏1
Bill M.
·
·
Pushing a fix for the android vs. Imessages issue? And also what is the best method for support? Here?
Alon J.
·
·
Yes, we are pushing a fix for the android vs. Imessages issue. Here or via support@lindy.ai 🙂
Bill M.
·
·
Ok thanks... I'll be looking forward to the resolve. Will you be sending out a message or should I just keep texting until it works?
Alon J.
·
·
I'll follow up with you!
Bill M.
·
·
Has this been resolved? And how do we upgrade our accounts? Upgrade points? Alon J.
Alon J.
·
·
Hey Bill! Ahhh sincere apologies, I didn't follow up. That's on me! Yes it's resolved. If it's not, please do let us know. To upgrade for now, you can email support@lindy.ai and we can help you 🙂
Bill M.
·
·
Alon J. can you check in on this issue again, I was getting responses and now I am not getting them anymore from the AI assistant? Everything is working on web/browser, and it is receiving my text message, but I am not getting the assistant's responses/results? I am using a SMS/Android not Imessage? Thanks in advance..

Alon J.
·
·
Hey Bill, Oh no! Would you mind sharing the link to the Lindy Assistant conversation where you're seeing the issue? You can just copy the URL directly from your browser while you're on that conversation.
Sabrina V.
·
·
Along these same lines….should the phone number keep switching or is each account tied to a phone number? I would prefer that is stay the same.
Bill M.
·
·
Great question...
Alon J.
·
·
Hey Sabrina! It generally should stay the same, but if we have outages with the phone number, we use backup numbers. We are working on:
1.
Ensuring stability so we don't have outages
2.
Listing all your respective numbers that you can expect a message from in your settings page (for security/trust purposes)
Alon J.
·
·
Bill M. We are pushing a fix on this over the next 24 hours 🙂
Bill M.
·
·
Here is the link to my convo... https://chat.lindy.ai/mmgs-workspace/lindy/lindy-assistant-698c14b691f600a75a245378/tasks?task=6996fb7d5f0d6a568c7c0e03
🙏1
Bill M.
·
·
Pushing a fix for the android vs. Imessages issue? And also what is the best method for support? Here?
Alon J.
·
·
Yes, we are pushing a fix for the android vs. Imessages issue. Here or via support@lindy.ai 🙂
Bill M.
·
·
Ok thanks... I'll be looking forward to the resolve. Will you be sending out a message or should I just keep texting until it works?
Alon J.
·
·
I'll follow up with you!
Bill M.
·
·
Has this been resolved? And how do we upgrade our accounts? Upgrade points? Alon J.
Alon J.
·
·
Hey Bill! Ahhh sincere apologies, I didn't follow up. That's on me! Yes it's resolved. If it's not, please do let us know. To upgrade for now, you can email support@lindy.ai and we can help you 🙂
Bill M.
·
·
Alon J. can you check in on this issue again, I was getting responses and now I am not getting them anymore from the AI assistant? Everything is working on web/browser, and it is receiving my text message, but I am not getting the assistant's responses/results? I am using a SMS/Android not Imessage? Thanks in advance..